razer gold Privacy Policy — Your Data, Handled with Care

When you register an account on the razer gold platform, we collect personal information including your full name, date of birth, email address, mobile number, and residential address inthe Philippines. We also collect financial information such as your preferred payment method and transaction history, which is necessary for processing deposits and withdrawals in Philippine pesos. During the verification process, we may request copies of government-issued identification documents to confirm your identity and comply with applicable Philippine regulations. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This information helps us maintain platform security, detect suspicious activity, and improve the overall experience for members across the Philippines. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your query and any correspondence exchanged. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Philippines and other applicable regulations.

The personal data we collect is used primarily to operate and maintain your razer gold account, process transactions, and deliver the services you have requested on our platform. We use your contact details to send account-related communications such as deposit confirmations, withdrawal updates, and important notices about changes to our terms or policies. Your identity and financial information is used to fulfil our legal obligations under Philippine gaming and anti-money laundering regulations, including Know Your Customer (KYC) verification requirements. Technical and behavioural data helps us analyse platform performance, identify and resolve issues, and personalise your experience based on your activity patterns. We may use your information to send you promotional communications about offers available on the Promotions page, but only where you have opted in to receive such messages. We do not use your personal data to make automated decisions that produce significant legal effects without human oversight. If you have questions about how your data is used, the FAQ section provides additional guidance.

razer gold does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or gaming regulators in the Philippines when requested under applicable law. If razer gold undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your data with third parties for advertising purposes without your explicit consent. Any third-party partners we work with are carefully vetted to ensure they meet our data protection standards. You may request a list of the categories of third parties with whom your data has been shared by contacting our support team.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the razer gold platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access controls. Our security practices are regularly reviewed and updated to address emerging threats and maintain compliance with applicable Philippine data protection requirements. We retain your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business purposes, such as resolving disputes or complying with regulatory record-keeping obligations. When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. You are responsible for keeping your own login credentials confidential and should notify us immediately if you suspect any unauthorised access to your account. For guidance on account security best practices, visit the FAQ page.

As a member of the razer gold platform and a resident of the Philippines, you have rights over your personal data under the Data Privacy Act of 2012, including the right to access, correct, and request deletion of your information. You may request a copy of the personal data we hold about you at any time by contacting our support team, and we will respond within the timeframe required by applicable law. If you believe any information we hold is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. You may also object to certain types of data processing, such as the use of your data for direct marketing, and we will honour such requests in accordance with our legal obligations. If you wish to close your account and request deletion of your data, please be aware that we may be required to retain certain records for regulatory compliance purposes even after account closure. You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated. To exercise any of these rights, please reach out to our support team through the contact details available on the FAQ page.